Policies for Floralive®

Payment Method

For online, phone, and fax orders, we accept Visa, MasterCard, Discover, and American Express credit cards only. The billing name and address if different from the shipping address must match the credit card address for us to process the order. We accept money orders only for orders submitted by mail.

Ordering Online
In order for us to deliver your merchandise in the fastest way possible, we ask that you please be sure to fill out all required information accurately and completely. Once you have submitted your online order you will receive an order confirmation. Usually, the order will be processed and shipped within 1-2 business days.

Ordering By Telephone
To order by phone, please have your complete order ready, along with your credit card information. Customer service is available for phone orders toll free Monday thru Friday at (800) 274 3727 from 7:30 AM to 4:30 PM Central Standard Time.

Ordering By Fax or Mail
To order by fax or mail, please print or type your order information clearly and legibly on a separate piece of paper, together with your shipping address, billing address (if different), telephone number, credit card information, and signature. Or you may use our convenient order form, which can be printed out through the following link: printable order form (PDF File). You may, of course, also order online. Money Order payments (US only) are accepted only for orders submitted by mail. Payment must be included with the order information for us to process the order.

Please fax orders to:
931 593 3782
or mail order with payment to
PRL, Inc. dba FlorAlive®
PO Box 627
Lobelville TN 37097

International Orders
For international orders, all charges are in US Dollars. Please also note that orders may be subject to duties according to the customs policies and regulations of the destination country. See below for information on international shipping and handling fees.

Shipping

Domestic Shipping
To destinations in the United States and US territories, standard shipping is by USPS Priority Mail. Standard shipping and handling charges are as follows:

USPS - United States

1-5 bottles $7.50 including insurance Priority mail

6-10 bottles $10.50 including insurance Priority mail

11-24 bottles $13.50 including insurance Flat rate Priority Mail

25-37 bottles $16.50 including insurance Flat rate Priority Mail


UPS OVERNIGHT (residential-in the U.S.)

1-5 bottles (1 lb) $37.25

6-10 bottles (2 lbs) $43.75

International Shipping
To international destinations, standard shipping is by USPS Priority Mail when it is available.

USPS International (FlorAlive staff must fill out customs documents)

1-5 bottles $18 including insurance Priority mail

6-10 bottles $21.60 including insurance Priority mail

11-24 bottles $37 including insurance Flat rate Priority Mail

25-37 bottles $37 including insurance Flat rate Priority Mail

PRL Inc dba FlorAlive does not guarantee delivery of international packages sent by standard or priority mail due to the fact that some countries may mistakenly class flower essences as herbal "medicines" or pharmaceuticals and deny their entry. This happens rarely, but may occur. In the unlikely event that this occurs, the included insurance normally would offset loss of the order.

Note: The above international shipping and handling rates apply to most but not all countries. We will inform you by email if additional charges are required.

Return Policy

All items must be returned unopened and in their original condition with a copy of the original invoice within 30 days of delivery to be eligible for a refund (less shipping and handling fees). CUSTOM BLENDS ARE NOT RETURNABLE. Please return the item(s) with delivery confirmation (USPS) or choose a carrier (such as UPS or FedEx) that uses tracking numbers in order to verify delivery of shipment, as PRL, Inc. (dba FlorAlive®) is not responsible for return items lost during shipment. The product must be postmarked within 30 days of the product's arrival date to be eligible for a refund. Return postage is to be paid by the customer. All returns are subject to a 15% restocking fee. There are no returns on any discounted products.

Send return item(s) to:

PRL,Inc. (dba FlorAlive)
84 W. Fourth Ave.
Lobelville, TN 37097

 

Internet Privacy Policy

FlorAlive® has a strong commitment to providing excellent service to all of our customers and visitors of this web site, including respecting your concerns about privacy. We understand that you may have questions about how this web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern www.FlorAlive.com.

At FlorAlive®, meeting your needs and expectations form the foundation of everything we do–including protecting your privacy.

When you visit www.FlorAlive.com, the web server automatically recognizes only the Internet domain and IP address from which you accessed the site. This information does not result in the identification of your personal e-mail address or other personal information.

In addition, information is only gathered regarding the volume and timing of access to the site by collecting information on the date, time and pages you visited while at the site. This is done so that the content of the site can be improved. This information is not shared with other organizations. Again, only aggregate information is collected, and your personal information is not identified.

If you choose to share personal information, such as by subscribing to an e-newsletter, sending a message, or filling out an electronic form with personal information to make an order, the information will only be used for the purposes you authorized. Information will not be disclosed to third parties or other government agencies, unless required by state or federal law.

We do not sell or in any other way distribute information about our customers.

If you have other questions about www.FlorAlive.com privacy policies, or have suggestions on how these policies can be improved, please feel free to e-mail us at info@floralive.com, or contact us by telephone at 931-593-2300.

 
     

 
     
 
     

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These statements have not been evaluated by the Food and Drug Administration.
FlorAlive® products are not intended to diagnose, treat, cure, or prevent any disease.
FlorAlive® UNCUT flower™ essences are manufactured and protected under U.S.patent nos. 6,254,896 & 6,447,813;
Canadian patent no. 2,410,196; International Patents Pending.
Copyright©2007 PRL Inc.; photos copyright © 2001-2007 Brent Davis. All right reserved.
The FlorAlive® custom blend selector is a proprietary software program, copyright © 2007 Brent Davis